CRM Technical Domain Specialist-Indy-DC-UK-TX

Position:  CRM Technical Domain Specialist
Location:  Various – Indy, DC, UK, TX
Salary:  Approx $80K plus bonus – may have flexibility

SUMMARY:
Our client has an immediate opening for a CRM Technical Domain Specialist to support the implementation of Customer Relationship Management capability across the global organization.  The successful candidate will provide technical leadership in Siebel project releases and upgrades while leading with best practices to support business capability and user adoption across the company.

RESPONSIBILITIES:
·         Supports the analysis of business processes, including recognition of the potential for automation of the processes, assessment of the costs and potential benefits of the new approaches considered and, where appropriate, management of change and assistance with implementation.
·         Documents the conceptual view of the data required for an application system to meet business information needs, and to turn that view into a workable application structure.
·         Models requirements (logical and physical), which can be done using pencil and paper, or a software-modeling package.
·         Analysis requirements and data to convert business needs (expressed in terms of real-world interactions between people and things, requests and services) into unambiguously specified application capability.
·         Selects, integrates, tests and documents new and amended COTS applications from supplied specifications in accordance with agreed standards.
·         As appropriate, undertakes elements of the software development cycle such as analysis, design, coding, testing, implementation or improvement.
·         Provides specialist expertise and practical assistance in the investigation, evaluation and interpretation of data in order to ensure its coherence, availability, accuracy and security to meet information and communication systems requirements.
·         Specifies, designs and / configures SiebelOnDemand systems to support business information needs.
·         Insures full software life-cycle best practice are applied.
·         Maintains configuration control
·         Owns the solution architecture from initial high level plan to drafting and delivering completed document(s)

REQUIRED SKILLS & EXPERIENCE:
·         Ideal candidate will possess CRM consultancy skills, Solution Architecture and system configuration.
·         Must possess Customer Relationship Management (CRM) expertise with 5-8+ years of experience creating and implementing full suite of CRM solutions with Siebel On Demand.
·         Demonstrated proficiency in diverse facets of business analysis, Leads requirements-gathering interviews and facilitated workshops to find out what business information needs to be in CRM systems.
·         Bachelor’s Degree Engineering, Technical Discipline (Computer Science, Mathematics, or Computer Science), or Business
·         Previous consulting experience in a CRM deployment life-cycle program providing service request, sales, marketing and CTI service to customers.

Additional preferred technical skills include:

  • Applications: Siebel  CRM Service Base 8.0 and Siebel CRM on Demand,  eCommunication, Consumer Goods, Sales, Marketing, Tools, Configuration, EAI, VB, eScript; and MS Office Suite
  • Server Components: Enterprise Integration Manager (EIM), Workflow Manager
  • Web Technologies: VB Script, Java Script, HTML, XML
  • Languages: Visual Basic (VB), eScript, Oracle PL/SQL, Smart Script, Databases: Oracle 10G/9i/8.0, MS Access
  • Operating Systems: Windows 2003, UNIX/LINUX
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